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HQN consultancy work

The team

Led by Director (Performance Improvement) Gill Stead, our performance and improvement team has grown and expanded to deliver an ever increasing range of products in response to the changing environment in which our clients operate.

Anna Pattison

Business Manager - Performance Improvement

Having joined HQN over ten years ago Anna is now Business Manager for the performance and improvement team. Anna is responsible for project managing all of our work in relation to inspection support. Please contact Anna for further information in relation to -

  • Mock inspections

  • Short notice inspections

  • Housing Benefit inspections

  • Service reviews

  • Health checks

  • Self-assessments

  • Preparation for an Audit Commission inspection

  • Mystery shopping and reality checks.

Telephone: 0845 4747 004

Direct: 01904 557197

Mobile: 07912 274587

Email: anna.pattison@hqnetwork.co.uk

  • “Cheshire Peaks & Plains Housing Trust has recently enjoyed a successful outcome to its first full inspection. The journey to this started with HQN and they have accompanied us on the way ever since. HQN carried out a mock inspection, utilising a professional team of experienced and very credible inspectors who were able to simulate the degree of challenge and appropriate judgement evident in a real inspection. The process was well planned and professionally delivered across a comprehensive range of services. We received a detailed and timely set of feedback slides with well observed and prioritised recommendations. Staff found the process challenging, but fair and accepted the recommendations that arose as being evidenced based and a recognisable interpretation of KLOE requirements. We subsequently called on HQN to help challenge us in our delivery of these recommendations and the credibility of the outcomes that we had achieved. As soon as were notified of our full inspection, we called upon a range of HQN support, from help in preparing our self-assessment, through an analysis of our KLOE compliance, coaching of staff to be interviewed and advice on everything from lettable standards to the stock tour. Each and every member of HQN of we dealt with had a great balance of expertise, objectivity, challenge, encouragement and friendliness. They proved incredibly flexible and responsive (sometimes at short notice) to match the inevitable changing requirements of our inspection plan. HQN was an important part of our team and should quite properly share in our fantastic inspection result”

    Tim Pinder, Chief Executive, Cheshire Peaks & Plains Housing Trust