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ASB training

Does your organisation have the skills and confidence to effectively challenge ASB and to meet the government's Respect standards in estate management?

HQN offers the following topics as in-house training courses, which can be tailored and combined to meet your specific needs:

  • Taking on the investigation, being confident and making the procedure manual work
  • Challenges and early interventions: dealing with perpetrators of ASB
  • Mental health and ASB
  • Taking witness statements and preparing for legal action
  • Obtaining and enforcing injunctions
  • Mediation skills for housing officers
  • Witness and victim support: overcoming intimidation and fear
  • The Data Protection Act: myths and how to overcome them
  • ASB for beginners: a general overview of recent legislation, government initiatives and social landlords' role in this area of work.

People who will benefit greatly from attending these courses are:

  • Housing officers and their line managers
  • Neighbourhood wardens, police officers
  • Housing officers and team leaders
  • Solicitors
  • Supporting People teams
  • Board members, tenants, reception staff, caretakers, senior management teams.

What will they learn?

  • A comprehensive range of skills in effectively tackling nuisance and ASB
  • The legal tools and how to use them
  • A working knowledge of the government's Respect standards and how to achieve them
  • How to work effectively with other social partners: the police, social services, community mental health services and the probation service
  • A working knowledge of the Disability Discrimination Act 1995 and how to manage cases involving mental health and other vulnerable perpetrators
  • How to support victims and to encourage more to act as witnesses
  • How to publicise success and to deter future acts of ASB.

If your goal is to push ahead in this area of work, to move from being good to being excellent, from achieving satisfactory marks to top marks, then these courses are for you.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this superb training package please contact David Ganz, Executive Director of Training and Development Services, to discuss your specific needs on 07921 308823 or by emailing training@hqnetwork.co.uk.

Embrace the Respect standard with confidence and vigour - book now.

  • “The executive coaching has been a huge success and extremely beneficial for colleagues individually and the company in general”

    Linda Minns, Tristar Homes Limited

  • “The HQN training course I attended last week was by far the best training day I have been on in my two years in housing. Fantastic delivery and information, thank you”

    Pam Bowley, Housing Officer, Trent and Dove Housing

  • “I attended an HQN training course last week and it was the best training day I've ever been on”

    Harriet Steventon, Craven District Council

  • “I would like to record that I thought the module presented by the trainer yesterday was absolutely superb. It was a good interactive day made all the better by the trainer's people and body language skills. I note a number of yesterday's attendees are still discussing their experience at this course”

    Bob Mitchell, Richmond upon Thames Churches Housing Trust

  • “I really enjoyed the training event this week, the trainer was fab and a natural presenter/facilitator”

    Berni O'Regan, Business Manager - Customer Services, Stevenage Homes Limited

  • “I really enjoyed the training session and I must confess it’s the best I’ve been to in many years of employment”

    Florence John, The Broadland Housing Group

  • “I would like you to pass on my thanks to the trainer who provided the training for the three days. She was excellent; I have never received so much positive feedback following a training course”

    Tracey Davidson, Call Centre Manager, Huntingdonshire District Council