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Forthcoming events

Members are entitled to free or reduced cost places at workshops and seminars. Visit this area to find out about events currently being planned.

Don't forget you can now book on-line using the booking form attached to the workshop or seminar you wish to attend.

Currently available or forthcoming workshops and seminars


Recently available workshops and seminars

You can purchase delegate packs for any of the seminars you see below, these are e-versions, just contact the office on 0845 4747 004 for further details.

  • 02 July 2009

    Beat the recession! Rent arrears training
    Malmaison Hotel, Glasgow - SOLD OUT

  • 02 July 2009

    All systems go - Developing first-class efficiency and innovation in your asset management operation
    Kensington Marriott Hotel, London

  • 02 July 2009

    Influencing, persuasion, negotiation
    Novotel St Pancras, London - SOLD OUT - please see 16 September in London for new additional date

  • 02 July 2009

    Affordable homes in difficult times: making the best of opportunities and resources
    York Marriott Hotel, York

  • 02 July 2009

    Evidence for action
    Tung Sing Housing Association, Manchester - SOLD OUT

  • 01 July 2009

    Tough love - Effective governance in housing
    Emirates Stadium, London

  • 01 July 2009

    SAFETYnet benchmarking summit - Measuring performance to get results
    RCT Homes, Pontypridd

  • 30 June 2009

    Gone but not forgotten! Former tenant arrears training
    Novotel Paddington, London - SOLD OUT - please see alternative dates, 25 September - London, 17 November - Manchester and 25 November - Birmingham

  • 30 June 2009

    Condensation, damp and mould - Causes, cures and the courts
    Holiday Inn Hull Marina Hotel, Hull

  • 25 June 2009

    Affordable homes in difficult times: making the best of opportunities and resources
    Kingsway Hall Hotel, London

  • 25 June 2009

    Keeping the wolf from the door - a financial inclusion masterclass
    Hilton Manchester Deansgate, Manchester - SOLD OUT

  • 24 June 2009

    Gone but not forgotten! Former tenant arrears training
    Tung Sing Housing Association, Manchester - SOLD OUT - please see alternative dates, 25 September - London, 17 November - Manchester & 25 November - Birmingham

  • 23 June 2009

    The 2009 complaint management workshop
    London

  • 04 June 2009

    Homelessness and its prevention
    York, London

  • 04 June 2009

    Taking stock - Maintaining housing standards post-2010
    London

  • 03 June 2009

    ‘World class’ commissioning and housing - working together for communities and individuals - Part 1 of the SEN masterclass series
    London, York

  • 27 May 2009

    The Excellence in Asset Management workshops
    London

  • 21 May 2009

    Tackling anti-social behaviour in Scotland - A practical guide for social housing providers
    Glasgow

  • 20 May 2009

    Three stars for access, customer care and complaints - Delivering tenant-focussed services
    London, Leeds

  • 19 May 2009

    The 2009 complaint management workshop
    London

  • 18 May 2009

    Strategic Excellence Network workshops
    North Tyneside, Liverpool, Bedford

  • 14 May 2009

    Influencing, persuasion, negotiation skills
    Manchester

  • 13 May 2009

    The practical retrofit - Planning for sustainability in social housing
    London

  • 12 May 2009

    Customer service excellence in adaptations - part 2 of the 2009 TEAMnet masterclass series
    London, Manchester, Birmingham

  • 11 May 2009

    Choice, opportunity and sustainability - regional working in housing support can deliver
    Manchester

  • 06 May 2009

    Short - but sweet? The latest on short notice inspections
    London

  • 30 April 2009

    Shattering stress – an inspirational one-day course that can change how you deal with stress forever
    Manchester, London

  • 23 April 2009

    Getting it right first time - Repairs diagnosis for frontline employees
    London, York

  • 23 April 2009

    Beat the recession! Rent arrears training
    London, Bristol, Liverpool, York

  • 22 April 2009

    The role of housing providers as partners in Comprehensive Area Assessment
    London, Manchester, York

  • 21 April 2009

    Diversity in housing - The HQN masterclass
    London, Manchester, Birmingham

  • 25 March 2009

    Give me shelter - providing housing and support services that older people want
    London

  • 24 March 2009

    Performance management in housing - an improvement masterclass
    Edinburgh

  • 20 March 2009

    Leadership development - outstanding training for senior staff
    London, Manchester

  • 19 March 2009

    Customer service excellence in reactive maintenance and voids - Part 1 of the 2009 TEAMnet masterclass series
    London, Manchester, Birmingham

  • 19 March 2009

    The Scottish Government’s agenda for funding new affordable housing: The Affordable Housing Investment Reform Project
    Edinburgh

  • 17 March 2009

    Looking behind closed doors - Meeting the needs of domestic violence victims from a social housing provider perspective
    Manchester, London

  • 13 March 2009

    Condensation, damp and mould
    Glasgow, Bristol

  • 11 March 2009

    Coaching, management and business performance
    Gateshead, Bristol, Sheffield, Manchester, London

  • 10 March 2009

    Stand and deliver! Leaseholders' service demands for 2009
    London

  • 05 March 2009

    Recession-proof income management - Delivering value for money in 2009
    London, Manchester

  • 24 February 2009

    The 2009 complaint management workshop
    Manchester, Gateshead, London, Glasgow

  • 24 February 2009

    hf:x 2009 - Housing finance explained - An HRA masterclass
    London, Leeds

  • 11 February 2009

    The future is retrofit
    Edinburgh

  • 05 February 2009

    Branding as a management tool
    London, Manchester, Birmingham

  • 04 February 2009

    From engagement to empowerment - The changing agenda in provider-resident relationships
    London, York

  • 03 February 2009

    Give me shelter - providing housing and support services that older people want
    London

  • 22 January 2009

    Access, choice and support...our conference 2009
    Taunton

  • 21 January 2009

    Are you ready for independence? How to achieve governance excellence in the Scottish Housing Regulator era
    Edinburgh

  • 15 January 2009

    Stay out of jail - health and safety in housing
    London, Manchester, York, Solihull

  • 14 January 2009

    hf:tech 2009 - Housing finance technical matters – where housing finance is real!
    London

  • 10 December 2008

    Performance improvement and value for money masterclass - Part 3 of the TEAMnet masterclass series
    London, Manchester

  • 09 December 2008

    The New Local and Multi Area Agreements – what difference will they make?
    London, Manchester, York, Birmingham

  • 08 December 2008

    Financial inclusion masterclass
    Gateshead

  • 26 November 2008

    Your benefit service - the harder test
    London, Leeds

  • 17 November 2008

    Housing subsidy - and other HRA issues
    Leeds, Birmingham, London

  • 13 November 2008

    Prepare for the unexpected - The Rent Income Excellence Network Annual Conference
    London

  • 04 November 2008

    Living through the credit crunch - a win:win solution for tenants and their landlords
    London, Leeds

  • 30 October 2008

    Delivering excellence in income management
    Edinburgh

  • 29 October 2008

    Looking behind closed doors - meeting the needs of domestic violence victims from a social housing provider perspective
    London, Manchester

  • 23 October 2008

    Shattering stress - an inspirational one-day course that can change how you deal with stress forever
    London, Manchester

  • 15 October 2008

    Dealing with and managing challenging behaviour
    Birmingham, Manchester

  • 15 October 2008

    Effective procurement and contractor management - part 2 of the TEAMnet masterclass series
    London, Manchester

  • 07 October 2008

    Landlords, leases and service charges - contractual rights and obligations
    London, Manchester

  • 07 October 2008

    Complaint management workshop
    York, Birmingham, London

  • 02 October 2008

    The future is retrofit - making existing homes more sustainable
    London

  • 01 October 2008

    Three-star governance
    London

  • 01 October 2008

    Housing, the economy and our communities - working together to deliver ‘what matters most’
    London

  • 25 September 2008

    Time management
    Manchester

  • 24 September 2008

    Leadership development - an outstanding one-day course for senior staff
    London, Birmingham, York

  • 24 September 2008

    The new housing regime - another small step or a giant leap?
    London, York

  • 18 September 2008

    Housing association finance: explained - the essential event for the basics in housing association finance
    London, Manchester, York

  • 17 September 2008

    Strategic asset management masterclass - part 1 of the TEAMnet masterclass series
    London, Manchester

  • 09 September 2008

    Take your partners - managing partnerships to deliver effective responsive and void repairs services
    London, York, Manchester

  • 04 September 2008

    Delivering affordable housing
    Glasgow

  • 03 September 2008

    Three star value for money - how to be excellent at providing value
    London, Manchester, York, Birmingham

  • 02 September 2008

    Bricking it? Or buying it? Responding to the credit crunch
    London

  • 10 July 2008

    The Housing Quality Network annual conference - realising shared ambitions for housing - your questions answered
    London

  • 08 July 2008

    Assertiveness and self-development
    Birmingham, Manchester

  • 01 July 2008

    Getting it right first time - repairs diagnosis for front-line staff
    London, Birmingham, Manchester

  • 26 June 2008

    Breaking the chains - the finances of local authority new build: explained!
    London

  • 25 June 2008

    Future-proof your DLO - planning, performance and procurement skills for DLO leadership
    London, Manchester, Solihull

  • 19 June 2008

    Three star income management - not just for the landlord's benefit...
    London, York, Manchester

  • 11 June 2008

    Delivering excellence in tenancy and estate management services
    Edinburgh

  • 09 June 2008

    Changing of the guard - excellent governance in the Oftenant era
    London

  • 04 June 2008

    Better housing for an ageing society
    London

  • 03 June 2008

    The 2008 customer service professional
    London, Birmingham, Manchester

  • 03 June 2008

    Looking behind closed doors - meeting the needs of domestic violence victims from a social housing provider perspective
    Birmingham, London, Manchester

  • 03 June 2008

    Running a tight ship - or how to run a really efficient asset management operation
    London, York

  • 21 May 2008

    Leadership development - an outstanding one-day course for senior staff
    London

  • 15 May 2008

    Housing law - an introduction
    London, Manchester

  • 30 April 2008

    Get out of jail free - effective responses to health and safety risks in the housing sector
    London

  • 22 April 2008

    Tackling worklessness - a new responsibility for social landlords
    Manchester, York, London

  • 22 April 2008

    Homes fit to live in - the private sector challenge
    London

  • 22 April 2008

    Homelessness and its prevention
    York, London

  • 21 April 2008

    Leaseholders - standing in the way of control? Or bringing e-bay efficiency to housing?
    London

  • 16 April 2008

    Customer service and complaints handling in housing - are you getting it right?
    Edinburgh

  • 13 March 2008

    Financial inclusion - a new challenge for social landlords
    London, York

  • 11 March 2008

    Equality and diversity training
    Edinburgh

  • 03 March 2008

    Presentation and communication skills training
    London, Birmingham

  • 28 February 2008

    Three star tenancy and estate management services
    London, Manchester, York

  • 20 February 2008

    hf:x 2008 Housing finance explained - the clear and straightforward guide to local authority HRA finance
    Manchester, York, London

  • 14 February 2008

    Taking income management to the next level
    London, Manchester, York

  • 12 February 2008

    ALMOs - a surer future for council tenants
    A National Federation of ALMOs event - London, York

  • 06 February 2008

    Housing policy and practice in Scotland - what's new in 2008?
    Edinburgh

  • 05 February 2008

    Empowering communities - making it work in housing
    London

  • 30 January 2008

    Leadership development - an outstanding one-day course for senior staff
    London

  • 23 January 2008

    hf:tech 2008 - housing finance technical matters
    London

  • 23 January 2008

    How to achieve excellence in asset management
    London, York, Edinburgh

  • 13 December 2007

    Customer service and complaints handling in housing - are you getting it right?
    London

  • 12 December 2007

    Delivering housing services in 2008 - how will you respond to the new policy agenda?
    London, Manchester, York, Solihull

  • 10 December 2007

    Housing subsidy and other HRA issues
    London, Manchester, York, Solihull

  • 06 December 2007

    Governance - the long-term direction
    Manchester, London

  • 04 December 2007

    Three stars for diversity: shaping services to meet local needs
    York, Manchester, London

  • 03 December 2007

    Pulling together to tackle homelessness
    London, Birmingham, Manchester

  • 29 November 2007

    Excellent relet services in Scotland
    Edinburgh

  • 22 November 2007

    Asset management in housing - the way forward
    London

  • 21 November 2007

    Helping your Board to be the best
    London

  • 19 November 2007

    Building prosperous, healthy communities - a new challenge for social landlords
    York, London

  • 15 November 2007

    CSR 07 briefing: implications, challenges and opportunities for the housing sector
    London

  • 13 November 2007

    Leasehold management: policy, practice and case law update
    London

  • 09 October 2007

    Equality and diversity training
    Manchester, London

  • 08 October 2007

    Involving tenants, improving services - how to keep both your customers and the inspectors happy
    Edinburgh

  • 02 October 2007

    RIEN national conference 2007 - housing income management and vulnerable people - putting the pieces together
    London

  • 01 October 2007

    The housing green paper briefing
    London

  • 27 September 2007

    Housing association finance: explained
    London, York

  • 21 September 2007

    Rural excellence action learning for strategic housing
    Bristol, Leeds, London, York

  • 13 September 2007

    Residents and citizens: inclusion and integration in housing
    London

  • 05 September 2007

    Delivering the Scottish Housing Quality Standard (SHQS)
    Edinburgh

  • 12 July 2007

    HQN annual summer finance conference - development and regulation: practical next steps
    London

  • 05 July 2007

    Housing Quality Network Annual Conference - customer-driven services – consumer power in housing
    London

  • 22 June 2007

    Rent arrears training - an outstanding course for front-line staff
    Edinburgh

  • 12 June 2007

    Shaping services to meet residents' needs
    Manchester, London, York, Solihull

  • 06 June 2007

    Making the most of scarce resources - achieving value for money in delivering your housing strategy
    York, London

  • 04 June 2007

    Reforming social housing regulation - examining the options
    London

  • 18 May 2007

    Housing Benefit training - does the majority of your organisation's income come from Housing Benefit? Are you maximising this income stream?
    London, Manchester

  • 17 May 2007

    Tenant participation in Scotland - sharing local strategies for success
    Glasgow

  • 16 May 2007

    Improving value for money in maintenance
    London, Manchester, Solihull, York

  • 09 May 2007

    NFA Annual Conference & AGM
    A National Federation of ALMOs event - York

  • 08 May 2007

    Technical training for non-technical staff - an outstanding one-day course for front-line staff
    London, Birmingham, Manchester

  • 18 April 2007

    Raising your game - how to really make a difference
    London, Manchester, Solihull, York

  • 16 April 2007

    Community cohesion & housing - what does it mean, why does it matter, and how can it be fostered?
    London, Manchester, York, Edinburgh

  • 28 March 2007

    From housing needs to housing markets: Making sense of Housing Market Assessment
    London

  • 05 March 2007

    The future of social housing
    London

  • 01 March 2007

    Prevent rent arrears and deliver value for money
    London, York

  • 28 February 2007

    hf:x 2007 - Housing finance explained - the clear and straightforward guide to local authority HRA finance
    London, York, Solihull

  • 27 February 2007

    ALMOs - the next stage
    A National Federation of ALMOs event - Leeds, London

  • 27 February 2007

    Improving service performance: less regulation and more efficiency?
    Edinburgh

  • 15 February 2007

    Responsive and planned maintenance procurement - delivering the required efficiency savings
    London, York

  • 01 February 2007

    Financial capacity - making the most of your assets or mortgaging the family silver?
    London

  • 22 January 2007

    hf:tech 2007 - the conference where you decide the topics
    London

  • 12 January 2007

    Rent arrears training - an outstanding course for front-line staff
    Birmingham, Manchester, London

  • 12 January 2007

    Supporting People - added value through Local Area Agreements?
    London, Solihull, Manchester

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tel: 0845 4747 004 | fax: 0845 4747 006 | email: hqn@hqnetwork.co.uk

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