Introduction to performance management
This is a practical one-day course designed for staff and active residents who are involved in managing performance, whether of staff or contractors.
During the day, you will learn about the essential elements of an effective performance management framework as well as complete practical exercises to put the theory into practice.
Course overview
- What do we mean by performance management?
- Debunking the jargon
- The key elements of a comprehensive performance management framework
- Understanding and using performance indicators
- Setting targets
- Effective reporting frameworks
- Performance management and value for money
- Performance management and resident scrutiny
- Service planning.
Delegates will learn:
- Why performance management is important
- Managing contractors effectively
- How to develop a relevant and useful suite of performance indicators
- Best practice in performance management
- Performance management tools.
Who should attend?
All staff who are involved in managing or monitoring the performance of others, whether staff or contractors, including housing managers, housing officers, estates supervisors, contract managers and team leaders.
Our trainer
Damian Roche is HQN’s Operations Director. He has over 20 years’ experience in the social housing sector, several at senior, including chief executive, level. For several years, Damian had strategic responsibility for business planning, improvement planning and performance management for a high-performing housing provider. He is also an experienced trainer of staff and residents and, in addition to performance management, has delivered courses on resident scrutiny, service improvement, value for money, project management and meaningful resident involvement.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact David Ganz, Executive Director of Training and Development Services, to discuss your specific needs on 07921 308823 or by emailing training@hqnetwork.co.uk
