Introduction to housing income management

2012 promises to be a challenging year. Amid spending cuts and welfare reforms, social landlords must meet a triple challenge: maximising income by minimising arrears and sustaining tenancies.

The challenge can be daunting and you need confident, motivated people doing the right things at the right time.

Delegates on this bite-size course will gain a critical insight into the importance of their job and the key techniques in improving performance.

By the end of the workshop delegates will:

• Understand the importance of income management
• Have gained an insight into the changing context and challenges ahead
• Appreciate the reasons for arrears and the value of preventative work
• Be able to apply sound principles and good practice to their own role
• Identify areas for further professional development.

Who should attend?

The course is ideal for anyone new to an income management role and for those needing a refresher, including income and arrears officers, money and benefit advice workers, housing and neighbourhood officers, contact centre staff and support workers

Our trainer

Tony Newman has a wealth of practical housing experience, and is recognised across the sector as an expert in income management and financial inclusion. He has helped many organisations to improve performance and customer focus, and designed HQN’s income management toolkits and accreditation programme.

Our bite-size workshops are half-day events that provide a cost-effective way of gaining essential knowledge and skills.

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk