ASB training
Does your organisation have the skills and confidence to effectively challenge ASB and to meet government and regulatory requirements in estate management?
HQN offers the following topics as in-house training courses, which can be tailored and combined to meet your specific needs:
- Taking on the investigation, being confident and making the procedure manual work
- Challenges and early interventions: dealing with vulnerable customers (perpetrators and victims) of ASB
- Mental health and ASB – your approach, conduct and use of appropriate language
- Taking witness statements and preparing for legal action
- Obtaining and enforcing injunctions
- Mediation skills for housing officers
- Witness and victim support: overcoming intimidation and fear
- The Data Protection Act: myths and how to overcome them
- ASB for beginners: a general overview of recent legislation, government initiatives and social landlords' role in this area of work.
People who will benefit greatly from attending these courses are:
- Housing officers and their line managers
- Neighbourhood wardens, police officers
- Housing officers and team leaders
- Solicitors
- Supporting People teams
- Board members, tenants, reception staff, caretakers, senior management teams.
What will they learn?
A comprehensive range of skills in effectively tackling nuisance and ASB
- The legal tools and how to use them
- A working knowledge of the government's Respect standards and how to achieve them
- How to work effectively with other social partners: the police, social services, community mental health services and the probation service
- A working knowledge of the Disability Discrimination Act 1995 and how to manage cases involving mental health and other vulnerable perpetrators
- How to support victims and to encourage more to act as witnesses
- How to publicise success and to deter future acts of ASB.
If your goal is to push ahead in this area of work then these courses are for you.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
