Assertiveness and self-development
Assertiveness is the ability to express one's self in an open, non-confrontational way. For most of us, this does not come naturally. We find ourselves saying 'yes' to requests even when we think it's unjustified; and then we get angry about it and frustrated with ourselves and others.
Course description
This is a one-day, highly interactive course, designed for anyone who needs to develop their assertiveness skills. You will gain the confidence to use the tools and techniques to handle everyday situations well.
What will participants learn?
- How to develop an understanding of their personal behaviour style
- How assumptions affect behaviour
- How 'language' and body language impact on situations
- How to handle challenging situations and people confidently/assertively
- How to deal with criticism, confrontation, low self-esteem and negativity
- How 'anger management' works
- How to plan a personal strategy for developing a more confident 'you'.
At the end of the course, participants will be able to:
- Understand why people behave the way they do
- Recognise and deal with fear and apprehension
- Distinguish between assertive, aggressive and passive behaviour
- Tackle a variety of workplace and personal situations with confidence
- Apply appropriate assertiveness techniques to communicate more effectively
- Give and receive constructive feedback
- Develop a strategy for personal excellence.
Who should attend? People who:
- Provide a customer-facing service
- Want to be more confident
- Handle 'difficult' situations
- Want to improve their interpersonal skills
- Experience pressure from customers or colleagues.
A brief, pre-course questionnaire will ensure that all participants are fully supported to achieve their personal objectives.
HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package please contact us by emailing training@hqnetwork.co.uk
