Welcome to HQN and The Housing Quality Network

HQN consultancy work

• “Cheshire Peaks & Plains Housing Trust has recently enjoyed a successful outcome to its first full inspection. The journey to this started with HQN and they have accompanied us on the way ever since. HQN carried out a mock inspection, utilising a professional team of experienced and very credible inspectors who were able to simulate the degree of challenge and appropriate judgement evident in a real inspection. The process was well planned and professionally delivered across a comprehensive range of services. We received a detailed and timely set of feedback slides with well observed and prioritised recommendations. Staff found the process challenging, but fair and accepted the recommendations that arose as being evidenced based and a recognisable interpretation of KLOE requirements. We subsequently called on HQN to help challenge us in our delivery of these recommendations and the credibility of the outcomes that we had achieved. As soon as were notified of our full inspection, we called upon a range of HQN support, from help in preparing our self-assessment, through an analysis of our KLOE compliance, coaching of staff to be interviewed and advice on everything from lettable standards to the stock tour. Each and every member of HQN of we dealt with had a great balance of expertise, objectivity, challenge, encouragement and friendliness. They proved incredibly flexible and responsive (sometimes at short notice) to match the inevitable changing requirements of our inspection plan. HQN was an important part of our team and should quite properly share in our fantastic inspection result”

  Tim Pinder, Chief Executive, Cheshire Peaks & Plains Housing Trust