Scottish Housing Regulator key docs

• The new Scottish homelessness framework: progress towards priority for all by 2012

  7 October 2011

  Network briefing by Isobel Anderson

• Scottish RSL performance statistics 2010-11

  30 September 2011

  Updated statistical tables produced from RSL Annual Performance and Statistical Returns (APSR)

• New advisory note from the Scottish Housing Regulator (APSRs)

  18 May 2011

  Advice on validity and submission of Annual Performance and Statistical Returns

• Scottish Housing Regulator: regulation plans for 48 RSLs

  1 April 2011

  Annual regulatory risk assessment to determine the level of engagement needed for RSLs

• Kay Blair announced as first Chair of the Scottish Housing Regulator

  22 March 2011

• APSR/SHQS returns 2010/11

  25 January 2011

  Summary of changes - advance notice of content of returns for 2010/11

• Financial information based on the audited financial statements of Scotland's RSLs for the year ended 31 March 2010

  30 November 2010

  Tables in excel spreadsheet format to allow users to undertake their own analysis and benchmarking

• Recruitment of Chair and Board Members for Scottish Housing Regulator

  24 November 2010

  The Office of the Commissioner for Public Appointments in Scotland is seeking nominations from people who would like to be on the Board of the new independent Regulator to be established on 1 April 2011

• Regulatory Advisory Note: financial risk and viability

  2 September 2010

  The Scottish Housing Regulator has published a Regulatory Advisory Note on financial risk and viability which highlights some key risks that it sees emerging for the sector over the next few years

• Registered Social Landlords in Scotland: Summary Facts and Figures 2008/09

  6 April 2010

  Report by Scottish Housing Regulator on housing associations in Scotland

• Annual Performance and Statistical Return (APSR) Forms and Guidance

  4 March 2010

  2009-10 return

• Social Landlords in Scotland need to get the basics right, says Scottish Housing Regulator

  23 July 2009

  The Scottish Housing Regulator has now published 'Social Landlords in Scotland: Shaping up for improvement', a major publication that reviews and comments on the performance of social landlords over the last five years

• Communities Scotland guide to inspection

  17 August 2007

  Network briefing by Wendy Hayhurst outlines important changes to the regime

• Status of regulatory guidance notes

  8 September 2006

  Communities Scotland note to set out all the regulatory guidance notes that have been issued from 1989 to present and provide details of which notes are either current, superseded or withdrawn

• Review of performance standards

  10 July 2006

  Consultation on proposed changes. All responses should be in by Friday 15 September 2006

• Housing Trends in Scotland - quarter ending December 31 2005

  23 May 2006

  Scottish Executive statistical bulleting with data on public sector house sales, new house building and local authority lettings and evictions

• Risk and proportionality: refocusing the regulation and inspection framework

  8 March 2006

  Consultation on changing to risk-based, selective inspection, Communities Scotland

  Additional files:

  • Press release

• Communities Scotland performance and contextual information

  11 July 2005

  Data to aid performance comparison. This one: wider action outcomes (RSLs)

  Additional files:

  • Wider action involvement

  • Estate management

• SHQS guidance on self-assessment eligibility

  21 February 2005

  Guidance for smaller organisations; also proforma for all organisations

  Additional files:

  • Proforma

• Assessing the financial viability of RSLs

  8 February 2005

  Communities Scotland policy paper showing the basis of annual assessments. Related documents below

  Additional files:

  • Guidance note

  • Operating costs spreadsheet

• Building a Better Scotland

  29 November 2004

  Wide ranging efficiency plans, Scottish Executive

• Scottish Housing: fit for the 21st century

  11 October 2004

  Short briefing on Standard Delivery Plans, summarising
  presentation by Communities Scotland at HQN's recent Edinburgh event, Janis Bright

• Annual Report and Accounts 2003-2004

  8 October 2004

  Communities Scotland report showing all nine targets from ministers were met

• Evaluation of the pathfinder inspection programme

  5 October 2004

  Independent report to Communities Scotland with recommendations for change

  Additional files:

  • CS response - changes in force immediately

• Scottish Housing Quality Standard

  21 July 2004

  Guidance linking option appraisal with SHQS delivery plans, Communities Scotland

• Regulation and inspection annual report 2003-04

  6 July 2004

  Communities Scotland's pathfinder year of inspections

• Scottish Registered Social Landlord Statistics

  26 April 2004

  Figures for 2002/03 covering rent, repairs, lettings and more, Communities Scotland

• Guidance on post inspection improvement plans

  19 April 2004

  Communities Scotland

• Inspection programme 2004

  8 October 2003

  List from which six councils and 45 RSLs will be chosen for inspection, with details of programme, Communities Scotland

• Communities Scotland Annual report 2001-2002

  18 December 2002

 

Performance management

• Scottish Government stakeholder survey 2010

  15 October 2011

  Identifies strengths and weaknesses in the SG's approach to stakeholder engagement and assessing stakeholder views and knowledge of the government's purpose and national outcomes

• Audit Scotland: programme of performance audits for 2012/13 published

  14 October 2011

  Audits on community safety/crime prevention and the Scotland rural development fund removed audit on outsourced contracts to start in 2012

• New advisory note from the Scottish Housing Regulator (APSRs)

  18 May 2011

  Advice on validity and submission of Annual Performance and Statistical Returns

• Roles and working relationships: are you getting it right?

  31 August 2010

  Audit Scotland report to help councils steer through the tough financial pressures they are facing. It builds on the lessons learned from audits to show how clarity about roles and effective working relationships are essential to improving performance and achieving value for money

• An overview of local government in Scotland 2009

  18 February 2010

  Audit Scotland report looks at how councils performed in 2009, how they plan and deliver services and how they use resources. It also highlights a number of areas where auditors say more action is needed

• 2008-09 Performance statistics

  12 October 2009

  A new range of statistical tables produced from information supplied by Registered Social Landlords (RSLs) in their Annual Performance and Statistical Return (APSR) has now been published

• The Scottish Housing Regulator - Statistical tables 2007-08

  6 October 2008

  These statistical tables were produced from information supplied by Registered Social Landlords (RSLs) in the latest APSR 2007/08

• Landlord Accreditation Scheme

  30 August 2007

  A new National Landlord Accreditation Scheme designed to reward good practice in the private rented housing sector has been announced by the Scottish Executive

• Chisholm moves to improve West Dumbartonshire Housing

  20 December 2006

  Communities Minister, Malcolm Chisholm, will use his statutory intervention powers for the first time to ensure improvements are made to West Dunbartonshire Council's housing management and services to its tenants, following unsatisfactory progress by the council against targets.

• Making research and consultation as inclusive as possible

  25 January 2006

  Good practice guidance, Communities Scotland

• Council efficiency savings

  5 January 2006

  Scottish Executive press release on progress towards targets

• RSL operating costs in Scotland

  1 September 2005

  HQN briefing by David Alexander examines the Communities Scotland index

• Index of the comparative operating costs of RSLs in Scotland

  8 August 2005

  Independent report exploring cost drivers, Communities Scotland

• Performance management good practice guide

  7 June 2005

  Scottish Housing Best Value Network project - suite of documents, click 'self assessment'

• Building a Better Scotland

  29 November 2004

  Wide ranging efficiency plans, Scottish Executive

• Releasing resources to the front line

  19 July 2004

  The Gershon review of public sector efficiency

• Review of International Best Practice in Service Delivery to Remote and Rural Areas

  23 October 2002

  The review looks at the practices of several countries and describes a number of examples of best practice which may be transferable to remote and rural areas of Scotland, Scottish Executive

• Rethinking Procurement

  28 May 2002

  Consultation on policy to help registered social landlords secure an improved service from the construction industry, Communities Scotland

• Annual Performance and Statistical Return forms

  26 April 2002

  Downloadable APSR forms and notes on how to complete them for Scottish RSLs, Communities Scotland

• Good practice in housing management - case studies, conclusions & recommendations

  11 May 2001

  Research report providing case studies on 4 authorities and 6 RSLs looks at allocations, anti-social behaviour, factoring and property management, Scottish Executive

• Good practice in housing management in Scotland

  11 May 2001

  Summary of research reviewing progress in housing management practice and identifying priorities for good practice guidance, Scottish Executive

 

Guidance and briefings

• The new Scottish homelessness framework: progress towards priority for all by 2012

  7 October 2011

  Network briefing by Isobel Anderson

• Social Housing Charter consultation

  1 August 2011

  Scotland's charter is taking shape – comments sought by 1 November 2011

• RSL regulation plans in Scotland – a review

  28 June 2011

  Network briefing

• Guidance on housing sale and low cost home ownership initiatives

  18 April 2011

  Joint Scottish Housing Regulator and OSCR briefing note for charitable RSLs

• Analysis of 2008/09 Scottish local authority housing management performance

  26 February 2010

  By Hal Pawson and published by SHBVN

• Positive practice 2009

  25 January 2010

  Identified at inspection by the Audit Commission

• Short notice inspections - the first nine months - part two

  13 January 2010

  Network briefing by John Wheeldon

• Positive practice

  7 January 2010

  Identified at inspection by the Audit Commission

• Short notice inspections - the first nine months

  5 January 2010

  Network briefing by John Wheeldon

• Positive practice

  8 December 2009

  Identified at inspection by the Audit Commission

• What does excellence look like? Value for money

  3 December 2009

  Network briefing by John Wheeldon

• Positive practice information

  19 November 2009

  Identified at inspection by the Audit Commission

• What does excellence look like? Asset management and major works

  3 November 2009

  Network briefing by John Wheeldon

• What does excellence look like? Allocations and lettings

  20 October 2009

  Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers allocations and lettings

• What does excellence look like? Access and customer care

  15 September 2009

  Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008

• Positive practice information

  9 September 2009

  Identified at inspection by the Audit Commission

• What does excellence look like? Gas servicing

  18 August 2009

  Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers gas servicing

• New routes to better outcomes

  7 August 2009

  Two-part publication from the Improvement and Development Agency (IDeA) comprising an analysis on improving public services through local partnership and a practitioners' handbook

  Additional files:

  • Click here to download new routes to better outcomes part 2

• Positive practice information

  4 August 2009

  Identified at inspection by the Audit Commission

• Positive practice information

  21 July 2009

  Identified at inspection by the Audit Commission

• Positive practice information

  25 June 2009

  Identified at inspection by the Audit Commission

• What does excellence look like? Resident involvement

  16 June 2009

  Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers resident involvement

• It's time to get real... use mystery shopping and reality checking to check what your services are really like

  7 May 2009

  Whether you are preparing for inspection or looking to drive service improvement, HQN offers a cost-effective, credible and independent health check of your frontline housing services designed to complement your existing performance management mechanisms and quality checks

• Positive practice information

  5 May 2009

  Identified at inspection by the Audit Commission

• Guidance for short notice inspections

  28 April 2009

  Network briefing by HQN associate, Ellis Blackmore, which includes ideas for the development of outcome-focussed self-assessment, and invites feedback on good practice which can be shared with other organisations

• Positive practice information

  10 February 2009

  Identified at inspection by the Audit Commission

• Positive practice information

  20 January 2009

  Identified at inspection by the Audit Commission

• Positive practice information

  16 January 2009

  Identified at inspection by the Audit Commission

• Positive practice information

  23 December 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  12 December 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  24 October 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  23 September 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  19 August 2008

  Identified at inspection by the Audit Commission

• Rewarding awards?

  11 July 2008

  Network briefing by Cathy Jackson provides a flavour of some of the key awards that are available

• Positive practice information

  24 June 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  20 May 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  30 April 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  22 April 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  1 April 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  5 March 2008

  Identified at inspection by the Audit Commission

• Analysis of 2006/07 Scottish Local Authority Housing Management Performance Indicators

  22 January 2008

  Housing Quality Network report by Hal Pawson analyses performance across Scotland LA's key housing management functions at the national scale

• Positive practice information

  8 January 2008

  Identified at inspection by the Audit Commission

• Positive practice information

  19 November 2007

  Identified at inspection by the Audit Commission

• Positive practice information

  26 October 2007

  Identified at inspection by the Audit Commission

• Positive practice information

  12 September 2007

  Identified at inspection by the Audit Commission

• Positive practice information

  3 September 2007

  Identified at inspection by the Audit Commission

• Positive practice information

  19 June 2007

  Identified at inspection by the Audit Commission

• Positive practice information - March-April 2007

  1 June 2007

  Identified at Inspection by the Audit Commission

• Positive practice information

  2 April 2007

  Identified at Inspection by the Audit Commission

• Positive practice information

  29 January 2007

  Identified at Inspection by the Audit Commission

• Positive Practice information

  25 November 2006

  Identified at Inspection by the Audit Commission

• Examples of good practice

  28 June 2006

  Communities Scotland have taken examples of positive practice from inspection reports and have grouped them under main themes

• Risk and proportionality - refocusing the regulation and inspection framework for housing

  16 June 2006

  HQN's response to Communities Scotland consultation paper March 2006

• Delivery plans to meet the Scottish Housing Quality Standard

  30 March 2006

  Network briefing by Wendy Hayhurst examines the emerging themes

• Good practice from inspection

  24 October 2005

  Latest roundup on homelessness, management, information and responding to customers, Communities Scotland

• Services for gypsies/travellers

  24 October 2005

  Positive practice examples from Communities Scotland's thematic study

• Regulation and inspection good pratice

  21 July 2005

  Latest collection from Communities Scotland

• Good practice in Scotland

  7 June 2005

  Examples drawn from inspection, Communities Scotland

• Performance management good practice guide

  7 June 2005

  Scottish Housing Best Value Network project - suite of documents, click 'self assessment'

• More and more people to have their say

  27 May 2005

  Communities Scotland standards for community involvement

• Local Authority Housing Income and Expenditure

  18 October 2004

  Statistical bulletin covering 2002/03 to 2004/05, Scottish Executive

• The Drive for Efficiency - where are we, and where next?

  12 October 2004

  HQN Briefing by Greg Birdseye offers an overview and practical action points for housing organisations - plus our new HQN self-assessment workbook on efficiency

• Best value guidance

  10 May 2004

  Latest from the Scottish Executive

 

BV reviews

• Local government scrutiny co-ordination

  23 February 2010

  A simplified and coherent approach to delivering local government scrutiny

• Local government scrutiny co-ordination

  23 February 2010

  Commonly asked questions and answers

• Joint scrutiny schedule

  23 February 2010

  This is the first joint scrutiny plan for local government in Scotland

• Statutory Instrument 1439/97

  18 September 2003

  The Local Government, Planning and Land Act 1980 (Competition) (Scotland) Amendment Regulations 1997

• The new audit of Best Value

  31 July 2003

  Consultation paper with details of planned approach to council audits, Accounts Commission, Scotland

• Best Value: Making Choices

  13 December 2001

  Scottish Executive good practice guidance for the modernisation of local government and the delivery of better, more responsive services

• Scottish Parliament passes Local Authority (Tendering) Bill

  7 June 2001

  The moratorium on Compulsory Competitive Tendering has been extended beyond the end of 2001, prior to the introduction of a replacement Best Value regime

• Best Value in Local Government (Scotland): Response to Best Value Next Steps Consultation

  2 May 2001

  Legislative proposals to be published in the autumn for a new statutory Best Value regime to replace CCT, Scottish Executive

• Code of Practice for Tenant Participation in Best Value

  3 October 2000

  A Framework for Tenant Participation in Best Value

• Statutory Instrument 937/99

  25 March 1999

  The Local Government (Exemption from Competition) (Scotland) Amendment Order 1999

• Statutory Instrument 947/99

  25 March 1999

  The Local Government Act 1988 (Competition) (Scotland) Amendment Regulations 1999

• Best Value Task Force - Interim Conclusions

  1 November 1998

  Scottish Office

• Circular 12/98 - dealing with the development of Best Value

  31 July 1998

• Best Value Task Force Report 2

  1 July 1998

  Scottish Office Publication

• Statutory Instrument 1421/98

  5 June 1998

  The Local Government (Exemption from Competition) (Scotland) Amendment Order 1998

• Statutory Instrument 1423/98

  5 June 1998

  The Local Government 1988 (Exemption for Works Contracts) (Scotland) Order 1998

• Statutory Instrument 1438/97

  5 June 1997

  The Local Government (Exemption from Competition) (Scotland) Amendment Order 1997

 

Efficiency

• Financial information release 27 November 2009

  23 February 2010

  The first year the SHR uses its new streamlined online system for data input

 

Action plans

• Improving property management standards

  11 May 2010

  A Scottish industry-led accreditation scheme will be established to give homeowners peace of mind when choosing a property manager or land maintenance company

• Post-inspection improvement plans

  10 October 2005

  Guidance from Communities Scotland

 

PIs and benchmarking

• National records for Scotland: population

  26 October 2011

  The population of Scotland is projected to rise from 5.22 million in 2010 to 5.49 million in 2020, and to continue to rise to 5.76 million in 2035

• Scottish Government stakeholder survey 2010

  15 October 2011

  Identifies strengths and weaknesses in the SG's approach to stakeholder engagement and assessing stakeholder views and knowledge of the government's purpose and national outcomes

• Scottish RSL performance statistics 2010-11

  30 September 2011

  Updated statistical tables produced from RSL Annual Performance and Statistical Returns (APSR)

• Scotland's public sector efficiency targets have been exceeded for the third year in a row

  20 September 2011

  Public sector delivered £2,276 million of efficiency savings in 2010-11, exceeding the target of £1,603 million by £673 million

• Scotland's People annual report: results from 2009/2010 Scottish household survey

  17 August 2011

  Provides reliable and up-to-date information on the composition, characteristics, behaviour and attitudes of Scottish households and adults

• Housing statistics for Scotland

  25 May 2011

  42% fewer RSL homes approved compared to same quarter last year and sales of LA dwellings fell by 2%

• New advisory note from the Scottish Housing Regulator (APSRs)

  18 May 2011

  Advice on validity and submission of Annual Performance and Statistical Returns

• Local government performance information

  2 March 2010

  The Compendium of Statutory Performance Indicators

• Analysis of 2008/09 Scottish local authority housing management performance

  26 February 2010

  By Hal Pawson and published by SHBVN

• RSLs' benchmarking page

  24 December 2009

  The Scottish Housing Regulator

• 2008-09 Performance statistics

  12 October 2009

  A new range of statistical tables produced from information supplied by Registered Social Landlords (RSLs) in their Annual Performance and Statistical Return (APSR) has now been published

• Analysis of 2007/08 Scottish local authority housing management performance

  27 March 2009

  The latest briefing on performance indicator analysis by Hal Pawson and published by SHBVN

• Analysis of 2006/07 Scottish Local Authority Housing Management Performance Indicators

  22 January 2008

  Housing Quality Network report by Hal Pawson analyses performance across Scotland LA's key housing management functions at the national scale

• Analysis of 2005/06 Scottish local authority housing management

  15 March 2007

  Network briefing by Hal Pawson examines key indicators including rent collection, void management, relet times and repairs

• Analysis of 2004-05 Scottish LA housing management PIs

  12 April 2006

  Network briefing by Hal Pawson identifies the latest top performers

• Scottish RSL statistics 2004/05

  8 March 2006

  Latest performance indicators, Communities Scotland

• Index of the comparative operating costs of RSLs in Scotland

  8 August 2005

  Independent report exploring cost drivers, Communities Scotland

• Analysis of 2003/04 Scottish Local Authority housing management performance indicators

  10 March 2005

  Hal Pawson analyses the latest data and identifies top performers on key measures

• Scottish Registered Social Landlord Statistics 2003-04

  14 February 2005

  Latest performance indicator data, Communties Scotland (big file)

• Scottish housing and social work PIs

  31 January 2005

  Latest results show better re-let times but worsening rent arrears, Audit Scotland

• Scottish Registered Social Landlord Statistics

  26 April 2004

  Figures for 2002/03 covering rent, repairs, lettings and more, Communities Scotland

• Analysis of 2002/03 Scottish Local Authority Housing Management Performance Indicators

  12 March 2004

  HQN briefing by Hal Pawson identifies top performers - but warns of problems over empties and management costs

• Analysis of 2001/02 Scottish Local Authority Performance Indicators

  30 April 2003

  HQN briefing by Hal Pawson on the latest trends in housing management

• Service by Service Performance Indicators

  30 January 2003

  Now updated to include the indicators for Housing Services, Audit Scotland

• Procurement Issues about interim contracts

  10 July 2002

  Guidance on interim contracts for Supporting People in Scotland

• Circular 14/99 - Public Performance Reporting Framework and Key Performance Indicators (KPIs)

  8 June 1999

  Scottish Office

• Key Performance Indicators and the Public Performance Reporting Framework

  2 January 1999

  Scottish Office

• Circular 26/1998 - Key Performance Indicators for Best Value

  25 November 1998

  Scottish Office