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Performance improvement and efficiency Scotland
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Scottish Housing Regulator key docs
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Performance management
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Guidance and briefings
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BV reviews
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Efficiency
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Action plans
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PIs and benchmarking
Scottish Housing Regulator key docs
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Regulatory Advisory Note: financial risk and viability
2 September 2010The Scottish Housing Regulator has published a Regulatory Advisory Note on financial risk and viability which highlights some key risks that it sees emerging for the sector over the next few years
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Registered Social Landlords in Scotland: Summary Facts and Figures 2008/09
6 April 2010Report by Scottish Housing Regulator on housing associations in Scotland
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Annual Performance and Statistical Return (APSR) Forms and Guidance
4 March 20102009-10 return
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Social Landlords in Scotland need to get the basics right, says Scottish Housing Regulator
23 July 2009The Scottish Housing Regulator has now published 'Social Landlords in Scotland: Shaping up for improvement', a major publication that reviews and comments on the performance of social landlords over the last five years
Performance management
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Roles and working relationships: are you getting it right?
31 August 2010Audit Scotland report to help councils steer through the tough financial pressures they are facing. It builds on the lessons learned from audits to show how clarity about roles and effective working relationships are essential to improving performance and achieving value for money
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An overview of local government in Scotland 2009
18 February 2010Audit Scotland report looks at how councils performed in 2009, how they plan and deliver services and how they use resources. It also highlights a number of areas where auditors say more action is needed
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2008-09 Performance statistics
12 October 2009A new range of statistical tables produced from information supplied by Registered Social Landlords (RSLs) in their Annual Performance and Statistical Return (APSR) has now been published
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The Scottish Housing Regulator - Statistical tables 2007-08
6 October 2008These statistical tables were produced from information supplied by Registered Social Landlords (RSLs) in the latest APSR 2007/08
Guidance and briefings
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Analysis of 2008/09 Scottish local authority housing management performance
26 February 2010By Hal Pawson and published by SHBVN
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Positive practice 2009
25 January 2010Identified at inspection by the Audit Commission
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Short notice inspections – the first nine months – part two
13 January 2010Network briefing by John Wheeldon
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Positive practice
7 January 2010Identified at inspection by the Audit Commission
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Short notice inspections - the first nine months
5 January 2010Network briefing by John Wheeldon
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Positive practice
8 December 2009Identified at inspection by the Audit Commission
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What does excellence look like? Value for money
3 December 2009Network briefing by John Wheeldon
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Positive practice information
19 November 2009Identified at inspection by the Audit Commission
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What does excellence look like? Asset management and major works
3 November 2009Network briefing by John Wheeldon
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What does excellence look like? Allocations and lettings
20 October 2009Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers allocations and lettings
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What does excellence look like? Access and customer care
15 September 2009Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008
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Positive practice information
9 September 2009Identified at inspection by the Audit Commission
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What does excellence look like? Gas servicing
18 August 2009Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers gas servicing
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New routes to better outcomes
7 August 2009Two-part publication from the Improvement and Development Agency (IDeA) comprising an analysis on improving public services through local partnership and a practitioners' handbook
Additional files:
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Positive practice information
4 August 2009Identified at inspection by the Audit Commission
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Positive practice information
21 July 2009Identified at inspection by the Audit Commission
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Positive practice information
25 June 2009Identified at inspection by the Audit Commission
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What does excellence look like? Resident involvement
16 June 2009Network briefing by John Wheeldon looking at the attributes of excellent three-star organisations inspected by the Audit Commission in 2007 and 2008. This briefing covers resident involvement
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It's time to get real... use mystery shopping and reality checking to check what your services are really like
7 May 2009Whether you are preparing for inspection or looking to drive service improvement, HQN offers a cost-effective, credible and independent health check of your frontline housing services designed to complement your existing performance management mechanisms and quality checks
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Positive practice information
5 May 2009Identified at inspection by the Audit Commission
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Guidance for short notice inspections
28 April 2009Network briefing by HQN associate, Ellis Blackmore, which includes ideas for the development of outcome-focussed self-assessment, and invites feedback on good practice which can be shared with other organisations
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Positive practice information
10 February 2009Identified at inspection by the Audit Commission
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Positive practice information
20 January 2009Identified at inspection by the Audit Commission
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Positive practice information
16 January 2009Identified at inspection by the Audit Commission
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Positive practice information
23 December 2008Identified at inspection by the Audit Commission
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Positive practice information
12 December 2008Identified at inspection by the Audit Commission
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Positive practice information
24 October 2008Identified at inspection by the Audit Commission
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Positive practice information
23 September 2008Identified at inspection by the Audit Commission
BV reviews
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Local government scrutiny co-ordination
23 February 2010Commonly asked questions and answers
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Local government scrutiny co-ordination
23 February 2010A simplified and coherent approach to delivering local government scrutiny
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Joint scrutiny schedule
23 February 2010This is the first joint scrutiny plan for local government in Scotland
Efficiency
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Financial information release 27 November 2009
23 February 2010The first year the SHR uses its new streamlined online system for data input
Action plans
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Improving property management standards
11 May 2010A Scottish industry-led accreditation scheme will be established to give homeowners peace of mind when choosing a property manager or land maintenance company
PIs and benchmarking
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Local government performance information
2 March 2010The Compendium of Statutory Performance Indicators
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Analysis of 2008/09 Scottish local authority housing management performance
26 February 2010By Hal Pawson and published by SHBVN
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RSLs’ benchmarking page
24 December 2009The Scottish Housing Regulator
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2008-09 Performance statistics
12 October 2009A new range of statistical tables produced from information supplied by Registered Social Landlords (RSLs) in their Annual Performance and Statistical Return (APSR) has now been published
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Analysis of 2007/08 Scottish local authority housing management performance
27 March 2009The latest briefing on performance indicator analysis by Hal Pawson and published by SHBVN