Skip to content

Improving performance

HQN specialist networks: RIEN, TEAMnet, SAFETYnet, NeighbourhoodNet and LEN

 

Briefings

Date Icon
01 March 2014

AHURI Positioning paper

HQN goes down under - quoted in an Australian report

Date Icon
27 February 2014

Community engagement – are we making a difference?

Network briefing by Julian Dobson

Date Icon
13 December 2013

The Top 50 Landlords - K Murray

Network briefing by Kate Murray

Date Icon
21 November 2013

HBnews - November 2013 edition

Housing Benefit Newsletter by Sue Beasor

Date Icon
07 November 2013

Lettings, affordable rents and flexible tenancies – update for 2012/13

Network briefing by Wendy Murphy

Date Icon
31 October 2013

Managing choice-based lettings systems in light of recent developments

Network briefing by Emma Lindley

Date Icon
03 October 2013

Small housing associations: mergers and acquisitions

Network briefing by Charlie Hughes

Date Icon
Scottish Icon
12 September 2013

Governance and finance in Scotland: issues from the regulator

Network briefing by Carolyn Hirst

Date Icon
05 September 2013

Customer satisfaction, performance management and smaller housing associations

Network briefing by Wendy Murphy

Date Icon
22 August 2013

Equality and diversity – some lessons from Wales

Network briefing by Joanna Jeffery and Richard Seager

Date Icon
16 August 2013

HBnews - August 2013 edition

Housing Benefit Newsletter by Sue Beasor

Date Icon
08 August 2013

HQN annual conference: getting the best from the private rented sector

Network briefing by Janis Bright

Date Icon
01 August 2013

Update: Performance information in the modern world

Network briefing by John Wheeldon

Date Icon
11 July 2013

Partnership working for smaller landlords

Network briefing by Charlie Hughes

Date Icon
20 June 2013

Performance information in the modern world

Network briefing by John Wheeldon

Date Icon
06 June 2013

Welfare reform and housing: the HQN survey - part two

Network briefing by Lydia Dlaboha

Date Icon
25 April 2013

Universal Credit

Network briefing by Sue Beasor

Date Icon
21 March 2013

The private rented sector: how effectively is it regulated?

Network briefing by Roger Jarman

Date Icon
07 March 2013

Left hand, right hand: housing regulation cultures in England and Scotland

Network briefing by Janis Bright

Date Icon
21 February 2013

HBnews - February 2013 edition

Housing Benefit Newsletter by Sue Beasor

Date Icon
07 February 2013

The 2011 Census and the social housing sector

Network briefing by Roger Jarman

Date Icon
31 January 2013

Welfare reform and housing: the HQN survey

Network briefing by Chloe Fletcher

Date Icon
17 January 2013

A housing practitioner’s guide to the draft Anti-social Behaviour Bill

Network briefing by Tim Horsley

Date Icon
28 November 2012

Summary: housing law update

Network summary by Tim Horsley

Date Icon
28 November 2012

Housing law update

Network briefing by Tim Horsley

Date Icon
25 October 2012

Regeneration and housing: ways forward in difficult times

Network briefing by Charlie Hughes

Date Icon
18 October 2012

Community safety engagement update

Network briefing by Tim Horsley

Date Icon
11 October 2012

Housing Benefit changes: the impact on landlords

Network briefing by Doug Edmonds

Date Icon
27 September 2012

Does it all add up? Official data on housing services in the New Era

Network briefing by Roger Jarman

Date Icon
12 July 2012

Service delivery in the new era: what next for ALMOs and local authority companies?

Network briefing by Roger Jarman

Date Icon
21 June 2012

Best Companies: how satisfied staff help drive performance

Network briefing by Kate Murray

Date Icon
07 June 2012

Regulating the standards: How the Social Housing Regulator will regulate in practice

Network briefing by John Wheeldon

Date Icon
17 May 2012

Fixed term tenancies - issues for English landlords

Network briefing by Neil Merrick

Date Icon
10 May 2012

Regulation under the new regime for England: an HQN survey

Network briefing by Janis Bright and Alistair McIntosh

Date Icon
27 April 2012

What should we be learning from Ombudsman reports?

Network briefing by Robert Brewer

Date Icon
19 April 2012

All change! An evaluation of the new frameworks for regulating social housing in England and Scotland

Network briefing by Roger Jarman

Date Icon
29 March 2012

The comprehensive guide to the Welfare Reform Act 2012

Network briefing by Sue Beasor

Date Icon
22 March 2012

Housing and the Budget

Network briefing by Neil Merrick

Date Icon
08 March 2012

Tenancy fraud: should it be a criminal offence?

Network briefing by Roger Jarman

Date Icon
01 March 2012

Social tenants and landlords: the Coalition's approach

Network briefing by Martin Wheatley

Date Icon
16 February 2012

Women on boards

Network briefing by Charlie Hughes

Date Icon
01 February 2012

Resident involvement in social housing in the UK and Europe: research and good practice

Briefing by Janis Bright

Date Icon
26 January 2012

Housing inspection: the next steps

Network briefing by Roger Jarman

Date Icon
19 January 2012

The return of Right to Buy

Network briefing by Neil Merrick

Date Icon
Scottish Icon
22 December 2011

Scottish housing issues update

Network briefing by Zhan McIntyre

Date Icon
22 December 2011

Prioritising homelessness in 2012: time to look at the Scottish approach?

Network briefing by Isobel Anderson

Date Icon
Scottish Icon
01 December 2011

Complaints handling in Scotland

Network briefing by Helen Barclay

Date Icon
24 November 2011

Laying the Foundations: A Housing Strategy for England

Network briefing by Janis Bright

Date Icon
22 November 2011

An overview of the Localism Act 2011

Network briefing by Sue Farrant

Date Icon
01 September 2011

HQN Accredit: case studies – Helena Partnerships, Greenfields Community Housing and Family Mosaic

Network briefing by Jeannie Swales

Date Icon
08 March 2011

The Welfare Reform Bill 2011

Briefing by Sue Beasor

Date Icon
07 December 2010

Process mapping for performance improvement

Network briefing by Grant Shipley

Date Icon
30 November 2010

Information-sharing: being proactive and prudent

Network briefing by Tim Horsley

Date Icon
02 September 2010

What inspectors say about prospects for improvement

Network briefing by John Wheeldon

Date Icon
31 August 2010

What inspectors say about prospects for improvement

Network briefing by John Wheeldon

Date Icon
28 May 2010

Customer profiling - how would you do yours?

Network case study by Ceris Jones and Rob Allen, Wulvern Housing Association

Date Icon
25 March 2010

The role of the third sector in delivering and improving public services

Network briefing by Charlie Hughes, in association with HACT

Date Icon
22 December 2009

Tackling unlawful subletting and other tenancy fraud

Network briefing by Neil Merrick

News

Date Icon
11 April 2013

Regulator publishes new guide for tenants and service users

The Scottish Housing Regulator has today published How We Regulate: A guide for tenants and service users

Date Icon
11 April 2013

Housing Regulator seeks tenant feedback to help improve services

The Scottish Housing Regulator is seeking people to join a new National Panel

Date Icon
03 January 2013

Cartrefi Cymunedol Gwynedd Cyf: Housing Association Regulatory Assessment

Date Icon
30 November 2012

East Renfrewshire Council makes good progress

Date Icon
27 November 2012

Scottish Government publishes revised guidance on the Scottish Housing Quality Standard (SHQS)

Date Icon
21 November 2012

SHR publishes updated Regulation Plan for Fife HA

Date Icon
10 September 2012

Changes to SHR Regulation Plans

an updated Regulation Plan plan for Waverley Housing

Date Icon
26 June 2012

Have your say at our tenant consultation events

Scottish regulator consulting on the Charter

Date Icon
20 June 2012

SHR publishes updated Regulation Plans

updated Regulation Plans for River Clyde Homes and Bellsmyre Housing Association

Date Icon
18 June 2012

Grant Shapps backs Bill to criminalize tenancy fraud

Tenancy cheats to "feel the full force of the law"

Date Icon
14 May 2012

SHR issues Regulatory Advice note on data accuracy

Date Icon
17 April 2012

Local government ombudsman to champion residents' cause

Date Icon
04 April 2012

SHR publishes RSL regulation plans

Date Icon
03 April 2012

Strong Boards are key says Regulator

Date Icon
02 April 2012

Local authority model complaints handling procedure

Published by the Scottish public services ombudsman

Date Icon
21 March 2012

Tenant Panels: Options for Accountability

Delivering the best housing services requires effective Tenant Panels

Date Icon
16 March 2012

DUNDEE CITY COUNCIL’S REPORT ON IMPROVEMENT PROGRESS

Date Icon
25 January 2012

Warm Front energy help scheme getting a frosty reception

There are now likely to be almost 7 million households living in fuel poverty in the UK

Date Icon
23 January 2012

Meeting local housing demand – a guide for elected members

HCA and LGA publication argues that councils are central to tackling the housing crisis

Date Icon
12 January 2012

Attitudes to age in Britain 2010-11

DWP in-house research report

Date Icon
12 January 2012

Scottish Public Services Ombudsman two-stage visual guide

Briefing note by Helen Barclay

Date Icon
10 January 2012

DCLG consultation: changes to land use change statistics, rationalised collection of local authority housing statistics and publication of regional statistics

Responses sought by 2 April 2012

Date Icon
23 December 2011

Review to examine institutional investment in private rented sector

Sir Adrian Montague to lead the review of barriers to investment in rented homes

Date Icon
07 December 2011

Audit Commission report: Work in progress – meeting local needs with lower workforce costs

Joint Audit Commission and Local Government Association report on how local authorities are reducing their workforce costs, with some finding creative solutions

Date Icon
01 December 2011

Audit Commission report: joining up health and social care

Improving value for money across the interface

Date Icon
23 November 2011

The adult social care outcomes framework: handbook of definitions

Department of Health publication for local authority chief executives and directors of adult social services and PCT chairs

Date Icon
10 November 2011

Local government fraud detection rates increased by 37% in the past year

Audit Commission report: fighting fraud against local government

Date Icon
26 September 2011

Scottish Government: property management standards

Plans to consult on and set minimum standards for the property and land management industry

Date Icon
04 August 2011

Quality improvements to new house building statistics

Looks at the accuracy data currently collected on new house building in Wales

Date Icon
18 July 2011

Department of Health consultation: proposed changes to regulations for Care Quality Commission registration

Comments sought by 7 October 2011

Date Icon
15 July 2011

The Adult Social Care Outcomes Framework – handbook of definitions

Sets out the technical detail of each measure in the ASCOF, with worked examples