Welcome to HQN and The Housing Quality Network

HQN guidance on the annual report to tenants

Guidance note and mocked-up annual report to help organisations prepare their annual report to tenants

Best Value toolkits

Audit Scotland has produced a suite of 18 Best Value toolkits, for use across the public sector

Planning for the future – a checklist to inform homelessness prevention post emergency budget

Network toolkit by Sheila Spencer

Local offers toolkit

TSA toolkit, written by HQN

The Respect Standard: what social housing providers should be doing and what inspectors are looking for

Network toolkit by Tim Horsley

Handypersons Financial Benefits Toolkit

CLG guidance

Value for money toolkit - 2010 edition

Network toolkit updated by Steve Wood and Robin Tebbutt

The recession checklist: things social landlords and strategic housing authorities need to keep under review

Network briefing by Charlie Hughes

Aids and adaptations toolkit – second edition

By Joanna Jeffery and Richard Seager

Housing Benefit toolkit for social housing providers

The Network's popular self-assessment toolkit by Sue Beasor

Social Housing Fraud Communications Toolkit

To help deliver the campaign locally Communities and Local Government have produced a marketing toolkit for local authorities and social housing landlords

An accommodation self assessment toolkit for the Socially Excluded Adults Public Service Agreement

This self assessment toolkit is designed to assist local housing authorities to deliver improved accommodation outcomes

Ending Rough Sleeping by 2012: A Self Assessment Health Check

Self assessment toolkit for local authorities to review with partners, what arrangements, interventions and services are in place and to assess their current capability to prevent and respond to existing levels of rough sleeping, and explore the need for additional interventions or a separate rough sleeping strategy

Getting it right, and righting the wrongs - practitioners' toolkit

This toolkit is intended to be a practical aid to help councils work with customers and other partners to identify key issues for improvement in both their service provision and systems of redress

To see ourselves as others see us - but first

How good is your board? Test yourself in our quick online quiz for board members. Follow the link to our HQN governance self-assessment toolkit with a foreword from Peter Marsh of the TSA

Complaints/compliments toolkit

The Network's popular self-assessment toolkit by Gill Stead

Safeguarding children: how can the housing sector address the issues of ‘Baby P?’

Network briefing by Sandra H Knox explains how housing services, and particularly social landlords, are uniquely positioned to provide information, support and expertise in the prevention of abuse of children

Are you ready for independence?

Excellent governance in the Scottish Housing Regulator era. Self-assessment toolkit for RSL board and committee members

The Respect Standard: what social landlords should be doing and what inspectors are looking for

Network toolkit by Tim Horsley includes background information, a self-assessment tool, examples of good practice involving young people, estate management, ASB management and support, and hyperlinks to key documents

Learning from pilot benefit inspections – web tool

Through the AC inspections they have identified a variety of approaches to delivering benefit services, and have produced a web tool with case studies to share their findings and to encourage innovation and improvement across local government

Climbing to the stars toolkit

Revised performance indicator handbook for housing associations

The handbook has been revised, updated and new material written by HQN Associate John Wheeldon