Training and development services
Practical training for housing to support performance improvement and achieve fabulous results.
Need high quality training?
Our Training and Development Services offer an outstanding team of training professionals to deliver the highest quality in-house events in the key work areas that truly make a difference for individuals, teams, offices, customers and organisations as a whole.
Training and Development courses available include:
- Appraising your staff to maximise performance
- ASB training
- Assertiveness and self-development
- At the sharp end – repairs handling training
- Benefits for mothers and babies bite-size workshop
- Benefits for older people
- Branding as a management tool
- Coaching, management and business performance
- Coaching services
- Complaint and abusive contact handling workshop
- Complaint management workshop
- Delegation skills bite-size workshop
- Developing email strategy
- Domestic violence training – looking behind closed doors
- Don't die – diagnose!
- Equality and diversity training
- Employment and Support Allowance benefit training
- Emotionally intelligent leadership
- Evidence for action
- Feeling out on a limb? Managing a remote team
- Financial inclusion training for social landlords
- First impressions last - and count!
- From conflict to co-operation – resolving challenging workplace behaviour
- Gone but not forgotten – former tenant arrears training
- Good grief – dealing with loss and bereavement
- HHSRS - implications for social landlords
- Hold the front page – media training workshop
- Homelessness and it's prevention
- Housing and Council Tax benefits fraud awareness training
- Housing Benefit training
- Housing law – an introduction
- Influencing, persuasion, negotiation
- Interviewing and advising skills
- Introduction to project management
- Introduction to the social housing sector
- Key aspects of tenancy management
- Leadership development
- Lone working - personal safety matters
- Mainstream equality and diversity and make the difference
- Making effective DLA/AA claims
- Managing budgets
- Managing difficult conversations at work
- Mastering the email mammoth
- Motivation and team development – what turns your people on?
- Motivation skills bite-size workshop
- Moving into work benefit training bite-size workshop
- Performance leadership
- Positive perspectives in a challenging climate
- Presentation and communication skills training
- Property and site inspection for non-technical staff
- Rent arrears training – more than just debt collection
- Resident involvement training
- Safeguarding children and child protection
- Self-management – art, science or…?
- Shattering stress
- Staff conferences 2010... what to do this year?
- Stimulate creativity and innovation
- Telephone skills bite-size workshop
- The customer experience – are you tuned in?
- The engagement cycle
- Tools for tackling ASB
- Transition to management
- Unlawful subletting – housing fraud workshop
- Unlocking construction – basic techniques for non-technical staff
- Welfare benefits
If you can't see what you are looking for here, please get in touch and discuss your requirements with us. These are just examples and we are always developing and customising new products.
Training and Development Services is managed by Executive Director David Ganz and Manager Steve Palmer.
If you are interested in accessing our training and development service, please contact Steve on steve.palmer@hqnetwork.co.uk or by telephone on 07545 208545 or alternatively contact us via our Training and Development Services enquiry form.
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“The executive coaching has been a huge success and extremely beneficial for colleagues individually and the company in general”
Linda Minns, Tristar Homes Limited -
“The HQN training course I attended last week was by far the best training day I have been on in my two years in housing. Fantastic delivery and information, thank you”
Pam Bowley, Housing Officer, Trent and Dove Housing -
“I attended an HQN training course last week and it was the best training day I've ever been on”
Harriet Steventon, Craven District Council -
“I would like to record that I thought the module presented by the trainer yesterday was absolutely superb. It was a good interactive day made all the better by the trainer's people and body language skills. I note a number of yesterday's attendees are still discussing their experience at this course”
Bob Mitchell, Richmond upon Thames Churches Housing Trust -
“I really enjoyed the training event this week, the trainer was fab and a natural presenter/facilitator”
Berni O'Regan, Business Manager - Customer Services, Stevenage Homes Limited -
“I really enjoyed the training session and I must confess it’s the best I’ve been to in many years of employment”
Florence John, The Broadland Housing Group -
“I would like you to pass on my thanks to the trainer who provided the training for the three days. She was excellent; I have never received so much positive feedback following a training course”
Tracey Davidson, Call Centre Manager, Huntingdonshire District Council