New partnership to allow residents to top up energy credit

A new partnership will allow residents to use their cash and vouchers to top up their energy credit at thousands of locations across the country. Paypoint says its collaboration with data and insights company Switchee … Read more

Opinion: Mental Health Awareness Week 2024

By Jane Atherton The month of May has long been associated with marking mental health awareness campaigns and perhaps, more specifically, Mental Health Awareness Week. This year, Mental Health Awareness Week takes place from Monday … Read more

Councils to gain cheaper land to boost affordable housing supply

New government reforms have gifted councils across the country the ability to buy cheaper land to help build thousands more social and affordable homes. According to the government, councils will be able to buy land … Read more

Opinion: The RICS’ Residential Retrofit Standard – what are the implications for housing associations?

By Simon Walker, National Director, Public Sector, RICS In March, the RICS unveiled a new standard for residential retrofit work, marking a significant milestone in the drive towards more sustainable and energy-efficient housing and potentially … Read more

Government launches personal independence payment consultation

The government has launched a consultation on the personal independence payment (PIP), as it attempts to make the disability benefits system “fit for the future”. According to the government, the Modernising Support Green Paper will … Read more

First Things First episode 93

Resident Scheme Manager

Palmer Court is a 35 unit sheltered housing scheme for residents over 55 capable of independent living and the manager will be expected to provide a service to the tenants to enable them to continue … Read more

15 recommendations for HA to tackle damp and mould failings after independent review

An independent review ordered by the Ombudsman into how housing association Orbit Group has handled damp and mould has made 15 recommendations to the social landlord. The review was independent of both the ombudsman and … Read more

Renters (Reform) Bill passed but no end in sight for no-fault evictions

MPs yesterday voted to pass the government’s Renters (Reform) Bill, but it included a clause that means tenants will have to continue to wait for a ban on ‘no-fault’ Section 21 evictions. Though campaigners have … Read more

A week in climate change, 24 April

Would you like to know where the Scottish government’s flagship target of reducing greenhouse gas emissions by 75% by 2030 is? It’s in a ditch. They’ve ditched it. But why? Why this ditching? It’s too … Read more

Gove appoints new non-executive directors to Leasehold Advisory Service board

Michael Gove has announced the appointment of four new non-executive directors to the Leasehold Advisory Service’s (LEASE) board. The Secretary of State for Levelling Up, Housing and Communities has appointed Kim Caddy, Paula Higgins, Wendy … Read more

HA’s new partnership to offer free money management and energy advice

Housing association Orbit has entered into a new partnership with Citizens Advice Mid Mercia (CAMM) to offer customers free money management and energy advice. CAMM will support customers by providing debt and budgeting advice and … Read more

Repairs Administrative Assistant

You will contribute to the overall smooth running of the Asset Management team by providing comprehensive, proactive and efficient administrative support whilst delivering a professional, customer-focused and high quality repairs management service. You will have … Read more

1st/2nd Line ICT Support Analyst

This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and … Read more

Housing association reprimanded for exposing personal information on online portal

The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing Association in Lanarkshire after personal information was made accessible to other residents on an online customer portal. On the first day the … Read more

Opinion: The importance of ‘sticky workplace cultures’ in social housing recruitment and retention

By Eve Blezard, HQN As the sector faces one of the worst recruitment and retention challenges I’ve seen in my working life, I thought it’d be worthwhile sharing some of my experience and learning from … Read more

Opinion: Listening and acting

Delivering the services that are important to customers means listening to what matters to them and acting on their feedback, says Neal Ackcral, Hyde’s Chief Operating Officer. Social housing customers are the experts in their … Read more

Housing association secures new £75m facility agreement

Housing association VIVID has announced a new £75 million sustainability-linked facility from bank Nationwide. The social landlord says the ESG metrics embedded in the loan underpin its vision for ‘More Homes, Bright Futures’, sustainability and … Read more

Ombudsman’s noise report leads to swathe of changes in housing sector

The Housing Ombudsman has published its evaluation into its Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. Among the report’s … Read more

Data Governance and Quality Manager – 18 month Fixed Term Contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

Regulator updates on reinforced autoclaved aerated concrete in social housing 

The Scottish Housing Regulator has published updated information on the presence of reinforced autoclaved aerated concrete (RAAC) in social housing. Earlier this month the regulator asked social landlords to provide an update where they were … Read more

Opinion: Building the future – developments in sustainable construction

New sustainability technologies are moving at a faster pace than ever. Here, James Bradbury, Director of Development Operations at Stonewater, looks at the innovations the social landlord has seen throughout its journey to 6,000 homes … Read more

Housing association secures £26m of extra income for residents

A housing association has managed to secure £26 million in extra income for its residents over the last five years. Karbon Homes’ specialist Money Matters Team, which supports customers to maximise their income entitlements, have … Read more

Want to post your own member question?

Our memberships are all about sharing best practice and learning from one another. If you’ve a situation you’re not quite sure how to approach, you can ask others members what they would do by posting … Read more

Funding awarded to groups through Windrush Day Grant Scheme

The government has awarded 28 groups funding through the Windrush Day Grant Scheme to support a range of arts, educational and sporting projects to commemorate the Windrush generation. The government says it has provided £480,000 … Read more

Opinion: Tenant profiling

By Colin Heyman, EDI Nework Lead Associate  The topics we cover in our best practice groups are chosen by the people who attend them, and it’s interesting to see which topics are raised most often … Read more

Ombudsman highlights landlord failings in new approach to sharing learning

The Housing Ombudsman has published its first ‘learning from severe maladministration report, which highlights cases involving eight social landlords. The first section of the report looks at some of the key themes highlighted in the … Read more

HR Adviser

Are you an experienced HR professional looking for a new opportunity? We’re looking for someone who’s passionate in providing excellent customer service to the HR Business Partnering team where you’ll make sure an efficient and … Read more

Social rent cap extended to 2026 as new regulatory regime kicks in

The existing social housing rent settlement will be rolled over by a further year until April 2026, meaning annual rent increases will continue to be capped at Consumer Price Index (CPI) +1% for 2025-26, the … Read more

Non-Executive Director

£6,365 per annum plus reasonable expenses LHP provides great homes and strong communities to more than 20,000 people across Lincolnshire. We manage around 12,250 homes and have a £50m annual turnover. We are a registered … Read more